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At Mecanix, we combine our knowledge of best practices from
traditional process improvement methodologies with revolutionary
customer relationship tactics that smooth the path for
any organization to becoming a high performer. Mecanix’s
practical approach acknowledges tried and true methods,
but refuses to be constrained by rigidity. We recognize
how to take advantage of the right mix of skills and
tools based on your organization’s unique strengths
and opportunities.
Strategic Services
Strategic Planning
Customer Experience Engineering
Customer Service Excellence Roadmap
Privacy Policy Development
Channel Partner Programs
Operational Services
Employee Performance Management
Business Requirements for New Systems
Process Improvement
Operational Audits
Information and Facilitation Services
Speaking – Informative Talks on the Following
Topics
• Creating Customer Relationships
for Lasting Loyalty
• Aligning Operations to Meet Evolving
Privacy Requirements
Facilitation – Custom Workshops
• Strategic Planning
• Market Insight
• Envisioning for the Future
• Innovation and Customer Experience
Proven Results
Mecanix designs services to clear bottlenecks and resolve
issues that matter most to you and your customers. Whether
rapid growth, operational inefficiencies, or poor customer
relations stand between you and a successful bottom line,
we have the experience to identify issues and problems–and
to provide solutions for proven results.
Improve Products to Increase Customer Satisfaction
Learn how to harness customer feedback to create more
exciting product offerings to deliver repeat customers
through grass roots, word of mouth marketing leading
to organic growth.
Increased Employee Satisfaction
Identify and hire the right people for the job. Get
them performing the right job at the right time by hardwiring
best practices into the technology and processes they
use when interacting with customers. Allow them the
freedom to make decisions best for the customer and
reduce turnover.
Ensure Solid Return on Technology Investments
Flipping through screens to find the right piece of
information can seriously slow down customer interactions,
making your organization appear unresponsive and complicated.
If your customer service representatives can’t
immediately access customer information critical to
delivering exceptional service, they will fail. Mecanix
will align customer experience requirements with the
right technology solutions to make it easy for staff
to provide the best possible service to customers.
Deliver on Your Brand Promise
Often companies can attract new business through innovation,
but how many can keep customers coming back year after
year. The innovation your company provides grabbed your
customer’s attention because it offered a solution
to a problem or because it looked attractive. Keeping
that attention and fostering a good customer relationship
over the long run should extend naturally from what
initially attracted them to your service or product.
"...had
the insight and experience in process mapping and business
transformation projects to assist us in aligning the
session and producing and outcome we could all use as
the foundation for moving the project forward."
Director
of Information Technology, Real Estate Company
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