Our associates are independent professionals drawn together by a commitment to excellence and a passion for business operations.  Depending on your needs, Mecanix will pull together the right skills and expertise to create a solution that is right for you.  This short list is representative of the caliber of talent that you will find throughout our extensive professional network.

Deirdre Rogers - Project Management, IT Service Management and Privacy Professional

Deirdre is an associate with Mecanix and is a Privacy (CIPP) and Project Management Professional.  A 25 year seasoned veteran of the high-tech industry, Deirdre has worked with such industry luminaries as Xerox, Apple, Prentice Hall and Intrawest, with national and international responsibilities.  Originally from a sales and marketing background, Deirdre made the shift to internal operations to assist companies in becoming truly solution oriented rather than product focused.

Deirdre’s success is attributable to her ability to live in the details of complex projects while maintaining a strong link to strategic objectives.  Working seamlessly between the front line staff and executive management, Deirdre is able to communicate on all levels, focusing multiple agendas to the task at hand and deliver amazing results quickly.  Her facilitation and negotiation skills help to remove internal barriers to project success. For privacy initiatives, she believes privacy shouldn't get in the way of engaging with your customers, employees, or patients - it should enhance the overall experience due to the increased level of trust.  Her skills lie in developing and designing internal privacy training programs to helping organizations embed privacy practices into day-to-day operations. 

Systems implementations can be a daunting task in trying to create a cohesive team of business users, system vendors and executive management. Deirdre helps organizations determine accountabilities, manage conflicting priorities between departments and vendors, and ultimately focuses the customer on the customer or user experience. While managing the business system selection, procurement and implementation, she ensures all her projects include operational and organizational readiness to ensure a successful implementation (system adoption). 

Many of Deirdre’s projects also include a partnering strategy.  Her experience leveraging the strengths of partners enable the delivery of solutions often at lower costs, with broader support, and shared accountability.

Robert Leung - Business Process Improvement and Operational Support Systems Consultant

Robert professes the devil is always in the detail.  Robert has brought his razor-sharp approach to detail in helping clients build solutions that work in the long haul by focusing on root causes and core business objectives.  He has over 17 years experience in facilitating operational improvements in fast growing industries and for high tech firms.  The nature of his projects typically involve service-drive initiatives ranging from business process improvement (BPI) to the design and implementation of operational support systems (OSS).  His experience in business integration activities include process design, training design and delivery, performance management and change enablement. 

Robert also brings operational experience in managing contact centres supporting customer inquiries, order fulfillment, channel support, billing and technical support.  His operational experience and systems expertise allows him to identify, target and resolve operational issues quickly and effectively in the course of business and systems integration.

Robert's clients include Teligence, Telus Communications, AT&T Wireless (USA) and many other large and medium sized organizations.  Robert also spent a number of years with Andersen Consulting, Deloitte & Touche and Innerworks Solutions.

Penelope Comette - Program Management, Six Sigma Consultant

Penelope is as diverse as she is talented.  Penelope has 8 years of professional consulting experience developing unique strategies and implementing solid solutions across a broad range of industries including financial services, high tech and health care.  She brings strong leadership and a keen sense of purposes to her projects for clients ranging from Fortune 500 compnies to start up organizations.  She has a deep understanding of all the components that go into successful projects including strong project management, leadership and the courage to think differently and act accordingly.  Penelope's success lies in her ability to meet client needs and objectives by using a blend of proven methodologies such as Six Sigma along with her own unique approach to needs analysis, consensus building and mentorship. Penelope is also an experienced Customer Relationship Management (CRM) consultant.

Penelope loves to bring her talents to clients who are innovators seeking to do something different, whether it is creating a new line of business or finding a new way to deliver an existing one. She has a passion for helping businesses rise to the challenges of going greener; helping employees achieve greater work satisfaction; and helping to make a strategic change resulting in greater business success.   Making work simpler and allowing employees to have more fulfilling work lives is her goal.

Vancouver Coastal Health Authority, Manulife Financial, Dell Computer Corporate and Famous Players are a sampling of Penelope's clients.   She holds a Masters of Business in Marketing and Finance from the University of British Columbia (UBC) and completed her Six Sigma training while working as a Manager of eBusiness Advisory Services at Pricewaterhouse Coopers.  All of this, and she still finds time to raise her two daughters, participate in community affairs and raise funds for the BC Cancer Society.